1. - Shipping costs and delivery times.
At Yaphone we ship throughout Europe. Do you want to know the shipping costs according to your location? Here they are:
Spain and Portugal (Peninsula and Balearic Islands only): 4.95€.
Rest of Continental Europe:
- Zone 1 (Germany, Belgium, France, Holland, Italy, Luxembourg): 8.95€.
- Zone 2 (Austria, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland *, Latvia, Lithuania, Norway, Poland, Czech Republic, Sweden): 28.50€.
United Kingdom (UK): 12.95€.
Gibraltar and Switzerland: 59€ (IGI and taxes payable by the customer).
Which company is responsible for this service?
All the parcels are shipped from Spain with NACEX, in express service 24h. They are fast, effective and with a follow-up available at all times. The orders in Spain and Portugal are delivered by Nacex itself. For the international expeditions, once your parcel has left the spanish national territory, the national shipping company of the delivery country will take charge of your order. We trust them because they have less than 1% of registered incidents.
In addition, all our products comply with European Community regulations with the CE seal and with a two-year guarantee in the national territory and throughout the EU!
Product in stock take between 5 to 7 days to be delivered. Products that are not available in stock in our warehouse take between 7 and 12 days.
Smartphones and tablets that we do not have in stock will be requested exclusively for you, once the order is confirmed accepting the delivery terms. The cancelation of this kind of orders will be charged with 30€ of annulation fee.
2. - Payment method
- Credit card through safe server Virtual POS.
3. - Guarantees and returns.
All our products are sent insured, verified and in perfect condition. If you receive a damaged product during transport, do not worry, let us know immediately. You have a maximum period of 24 hours from the moment of reception of the order. Keep in mind the 24-hour period since after that period, any claim for breakage during transport will not be taken care of by the transport agency.
Are our products guaranteed? Yes! They have a 2 year warranty.
What does the warranty cover?
The hardware of the brand against defects in materials and manufacturing, provided they are used according to the user manuals and technical specifications of the brand and any other instructions published for the product. You can always, and it is also our recommendation to check with the manufacturer before processing the guarantee. In the case of defects in materials or manufacturing, you can direct your claim to the manufacturer or to Yaphone acting as intermediary without taking charge of the transport costs derived from the process.
What is not covered by warranty?
Consumable parts, such as batteries or protective coatings designed to wear out over time, except in case of failure due to defect in materials or manufacturing.
Surface damage (aesthetic), such as scratches, cracks, breakage of plastic in ports, unless the failure has occurred as a result of a defect in materials or manufacturing.
Damage caused by the use of the article with a component from another manufacturer that does not meet the specifications of the products. What does this mean? If your phone has, for example, a non-original case or protector and it causes damage, IT WOULD NOT BE COVERED BY THE WARRANTY.
Damage caused by accident, misuse, misuse, fire, contact with liquids, earthquakes or any other external cause.
Damage caused by using the product in breach of the instructions contained in the user's manual, in the technical specifications or in any other published instruction on the product.
Damage caused by a service (including updates and extensions) performed by a person who is not a representative of the brand or an Authorized Service Provider.
If Yaphone has reasonable grounds to believe that the product has been stolen according to information provided by law enforcement, if it has not been able to deactivate the password enabled or any other security measure designed to prevent unauthorized access, or can not demonstrate in any way that you are the authorized user of the product (eg, by submitting proof of purchase).
How is the guarantee handled in Yaphone?
The proposed solutions will always consist in repairing the product.
· All equipment must be accompanied by its original packaging, indicating the order number.
· Products showing signs of incorrect or incorrect handling will not be covered by the warranty. Do not recover the terminals whose accessories have been handled or unpacked, or the protective plastics removed from the screen.
· The detected damaged material will be repaired and sent free to the customer.
· Equipment that exceeds the tests of our technical service and its results contradict the description of his fault which will be returned to the customer with the load corresponding to the shipping costs.
How long does it take to exercise the right of voluntary withdrawal?
The period of exercise of the right of withdrawal is 14 calendar days from the receipt of the product.
All orders placed and canceled that generate expenses will be claimed in the appropriate manner.
Do you want to return your product? We indicate to you the requirements to be met by the products to be returned:
We accept returns of items as long as they meet the requirements. The product must be in perfect condition, have no signs of use, keep the plastic protections without having been removed, and accessories without having been used or handled.
The customer must pay a cancellation fee of € 25 if he wishes to return his terminal voluntarily.
If you place an order, the terminal is exclusively reserved for you. If you decide to cancel your purchase, the cost is 25 € for cancellation fees.
How long does Yaphone have to repay the money?
The deadline is 14 working days.
4-. Registration, modification, security policy and confidentiality.
In order to make purchases in our store or to have access to certain services, you must register your personal data and choose a password, which will allow you to get access to the security area. At the time you are registered in our safe server or you make an order, your personal data, addresses, and data, which are related to your way of payment, are incorporated into our database.
Your personal data will be used only to process the order, and to display targeted advertisements that we believe may be of interest to you.
You can modify your costumer register data at any time, or you can ask us for a new password if it is necessary.
In accordance with our policy of safety and confidentiality, Yaphone.net is especially interested in offering the highest level of security as well as it is interested in protecting the confidentiality of the personal data of the costumer. Therefore, commercial transactions are made through a safe server, under SSL (Secure Socket Layer) protocol and all communications are encrypted in a 128-bit code, which ensures the highest level of protection to communications.
5. - Who are we?
Yaphone is an online store selling free mobile phones of major brands and manufacturers in Europe.
Our company has established itself as one of the leaders in the market of electronic devices online. We have thousands of satisfied customers throughout the European territory who relies on our platform.
The success that has led us today to be one of the European references on the online market is not only due to our prices, which we try to be the most competitive in the market, it is also due to the great team that integrates Yaphone. A team that works for the customer with total response in customer service and after-sales service.
Esteve Dolsa Pujal, 46 A
AD500 - Andorra la Vella
Principality of Andorra
Do you want to contact us?
Monday to Thursday: from 8h to 19h
Friday: from 8h to 14h
hola @ yaphone.com