1. - Shipping costs and delivery times.

At Yaphone we ship throughout Europe. Do you want to know the shipping costs according to your location? Here they are:

• Spain and Portugal (Peninsula and Balearic Islands): FREE

• Spain (Canary Islands, Ceuta and Melilla): € 59 (IGIC and taxes in charge of the client)

• Continental Europe: Zone 1 (France, Italy, Belgium, Holland, Luxembourg, Germany): € 8.95 + IVA

• Zone 2 (Denmark): € 14 + IVA

• Zone 3 (Austria): € 17 + IVA

• Zone 4 (Croatia, Greece, Slovakia, Slovenia, Estonia, Hungary, Ireland *, Latvia, Lithuania, Poland, Czech Republic): 28.50 + IVA

• United Kingdom (UK): 12.95 + IVA

• Andorra, Gibraltar and Switzerland: € 59 (IGI and taxes payable by the client)

Which company is responsible for this service?

All the parcels are shipped from Spain with NACEX, in express service 24h. They are fast, effective and with a follow-up available at all times. The orders in Spain and Portugal are delivered by Nacex itself. For the international expeditions, once your parcel has left the spanish national territory, the national shipping company of the delivery country will take charge of your order. We trust them because they have less than 1% of registered incidents.

In addition, all our products comply with European Community regulations with the CE seal and with a two-year guarantee in the national territory and throughout the EU!

Product in stock take between 5 to 7 days to be delivered. Products that are not available in stock in our warehouse take between 7 and 12 days.

Smartphones and tablets that we do not have in stock will be requested exclusively for you, once the order is confirmed accepting the delivery terms. The cancelation of this kind of orders will be charged with 30€ of annulation fee.

What a desire that my order arrives! How do we process them? We tell you:

From Monday to Thursday if you place your order before 7:30p.m, it will be processed the same day and you will receive it depending on the delivery time estimated and marked in your product.

Friday until 2p.m. it will be processed the same day and you will receive it depending on the delivery time estimated and marked in your product.

Friday after 2:00 p.m., weekends, holidays or holiday’s eves, will be processed on Monday or the next working day and the delivery times will depend on the dates indicated according to the product.

2. - Payment method

- Credit card through safe server Virtual POS
- Cash on delivery (Spain and Portugal)
- Bank transfer (CaixaBank)

3. - Guarantees and returns.

Do our products have guarantee? Yes! They have a 2 year of official guarantee that can be managed directly with the manufacturer or with the brand or can be arranged with Yaphone as an intermediary.

We accept returns of items as long as they respond to the necessary conditions. For this, the product must be in perfect condition, have no signs of use, keep the screen and terminal protection plastics without having been removed, and the accessories without having been used or handled. What is the maximum term to be able to make a return of a product or withdrawal? You have 14 days from the reception and all the returns expenses will be paid by the client, in no case we accept returns with shipping expenses non prepaid.

As said before, smartphones and tablets that we do not have in stock will be requested exclusively for you, once the order is confirmed accepting the delivery terms. The cancelation of this kind of orders will be charge with 30€ of annulation fee. All orders placed and cancelled that generate expenses, will be claimed by the appropriate way.

 

Do you need to return your product used your guarantee in case of fabrication default or failure?

We tell you the requirements:

All material must be accompanied by its original packaging, indicating the order number to which the material refers and a detailed description of the fault.

Products that show any sign of bad or incorrect handling will not be covered by the guarantee.

The material that is detected damaged will be replaced by a new one and sent at no cost to the client. If neither of the two options is possible, the defective product will be refunded.

All our products are sent insured, verified and in perfect condition. If you receive a damaged product during transport, do not worry, let us know immediately. You have a maximum period of 24 hours from the moment of reception of the order. Keep in mind the 24-hour period since after that period, any claim for breakage during transport will not be taken care of by the transport agency.

4-. Registration, modification, security policy and confidentiality.

In order to make purchases in our store or to have access to certain services, you must register your personal data and choose a password, which will allow you to get access to the security area. At the time you are registered in our safe server or you make an order, your personal data, addresses, and data, which are related to your way of payment, are incorporated into our database.

Your personal data will be used only to process the order, and to display targeted advertisements that we believe may be of interest to you.

You can modify your costumer register data at any time, or you can ask us for a new password if it is necessary.

In accordance with our policy of safety and confidentiality, Yaphone.net is especially interested in offering the highest level of security as well as it is interested in protecting the confidentiality of the personal data of the costumer. Therefore, commercial transactions are made through a safe server, under SSL (Secure Socket Layer) protocol and all communications are encrypted in a 128-bit code, which ensures the highest level of protection to communications.

5. - Who are we?

Yaphone is an online store selling free mobile phones of major brands and manufacturers in Europe.

Our company has established itself as one of the leaders in the market of electronic devices online. We have thousands of satisfied customers throughout the European territory who relies on our platform.

The success that has led us today to be one of the European references on the online market is not only due to our prices, which we try to be the most competitive in the market, it is also due to the great team that integrates Yaphone. A team that works for the customer with total response in customer service and after-sales service.

 

KENRIC SOLUTIONS SL

Rambla del Brasil, 53, B, 2.
08028 - Barcelona

SPAIN

B67157735

Do you want to contact us? Online / chat customer service:

Monday to Thursday: from 9h to 14h and from 17:30h to 20:00h

Friday: from 9h to 14h

 

hello @ yaphone.com

YAPHONE.COM - YAPHONE.NET - YAPHONE.ES